Shipping policy

Estimated Delivery Times

Delivery times displayed at checkout are estimates provided by the shipping carrier and are not guaranteed delivery dates. Actual transit times may vary due to carrier operations, weather conditions, holidays, destination, customs processing, or other factors outside of PHYBIUS Lab's control.

Once an order has been shipped and accepted by the carrier, delivery timelines are managed by the carrier. PHYBIUS Lab is not responsible for delays that occur after a package has been handed over for shipment.

Customers are responsible for ensuring that the shipping address and delivery arrangements are suitable for receiving the package within the estimated delivery window.

Refused Shipments:

Refused shipments are subject to a 15% restocking fee plus return freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 15% restocking fee and any freight charges incurred.

 

Damaged Shipments:

All claims for damaged shipments must be made within 72 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. We will not be responsible for damage claims made 72 hours after delivery.

 

International Shipping:

You are responsible to know the import regulations for your country. Please research all products to ensure that they are legal for importation prior to ordering. Once the order has left our premises, we cannot be held responsible for customs delays. Most countries will have no trouble, but we post this disclaimer in the off chance that there is an issue.

If, by chance, the order is returned to us, and you wish to have a refund then we will do so only after we have received the goods back. The refund will be calculated as Total cost less shipping and a 15% restocking fee for a total of an 85% refund not including shipping.  

We provide tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system.

We do not have a reship policy. We do assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.

Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 85% refund to you.

If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.