Shipping Policy

Estimated Delivery Times

Delivery times displayed at checkout are estimates provided by the shipping carrier and are not guaranteed delivery dates. Actual transit times may vary due to carrier operations, weather conditions, holidays, destination, customs processing, or other factors beyond PHYBIUS Lab's control.

Once an order has been shipped and accepted by the carrier, delivery timelines are managed by the carrier. PHYBIUS Lab is not responsible for delays that occur after a package has been handed over for shipment.

Customers are responsible for providing an accurate shipping address and ensuring that the delivery arrangements are suitable for receiving the package within the estimated delivery window.

Refused Shipments

Orders may only be canceled prior to shipment. Once an order has been shipped, it cannot be canceled.

If a shipment is refused, returned due to an incorrect or undeliverable address, or otherwise returned to PHYBIUS Lab due to the customer's actions, the refund will be processed only after the returned merchandise has been received and inspected at our warehouse.

Refunds for refused shipments will be issued less the original shipping charges, a 30% restocking fee, and any return shipping or freight charges incurred.

Damaged Shipments

All claims for damaged shipments must be submitted within 72 hours of delivery.

If possible, please note any visible damage with the carrier at the time of delivery. To help us process your claim, please include your order number along with photographs of both the shipping box and the damaged product(s).

Damage claims submitted more than 72 hours after delivery cannot be accepted.

International Shipping

Customers are responsible for understanding and complying with the import regulations of their destination country before placing an order. Please verify that the products you purchase are permitted for import into your country.

Once an order has left our facility, PHYBIUS Lab cannot be held responsible for customs delays, import duties, taxes, inspections, or import restrictions.

Tracking information is provided for every shipment. Customers are responsible for monitoring their shipment throughout the delivery process.

PHYBIUS Lab does not automatically reship international orders that are refused by customs, denied entry, abandoned, or returned due to import restrictions.

If an international shipment is returned to PHYBIUS Lab due to customs refusal, import restrictions, failure to claim the package, or any other circumstance beyond our control, the refund will be processed only after the returned merchandise has been received and inspected at our warehouse.

Refunds for returned international shipments will be issued less the original shipping charges and a 30% restocking fee.

If the shipment is not returned to PHYBIUS Lab, no refund can be issued.

Returns & Refunds

Returns must be authorized by PHYBIUS Lab before being shipped back to our warehouse.

Both unopened and opened products may be eligible for return, subject to approval and the conditions outlined below.

• Unopened products may be returned in their original condition.
• Opened products are subject to a 30% restocking fee due to the nature of ingestible nutritional supplements.

Customers are responsible for return shipping costs. For your convenience, PHYBIUS Lab may provide a prepaid return shipping label, and the cost of the label will be deducted from your refund.

Original shipping charges are non-refundable.

All refunds are processed only after the returned merchandise has been received and inspected at our warehouse.

Approved refunds will be be issued to the original payment method within 5–10 business days after processing.