Refund policy

Returns & Refund Policy

At PHYBIUS, we accept returns on products that are new, unopened, undamaged, and in their original packaging within 30 days of the order date.

All approved returns are subject to a 30% restocking fee, in addition to the original shipping costs, which are non-refundable. Customers must contact us prior to returning any product.

Opened products are generally not eligible for a refund. However, if a return for an opened product is approved at PHYBIUS' sole discretion, it will be subject to a 30% restocking fee, and all shipping costs (both original and return shipping, if applicable) will be deducted from the refund amount.

Refunds will only be processed after the returned product has been received and inspected by our team.

Missing or Damaged Items

If your order is missing an item or you receive a damaged product, please contact us within 3 days of receiving your shipment at marketing@phybius.com.

Once we verify the claim, we will send a replacement at no additional shipping cost. All orders are documented and weighed prior to shipment to help prevent fraudulent claims.

Refund Processing

If a refund is approved, it will be issued manually to the original payment method for the appropriate amount after the returned items have been received and inspected.

Chargebacks will not be taken lightly and may result in the customer being placed on our no-sell list.